Section Resources
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Patient Satisfaction
As part of our continual effort to ensure the highest quality to our patients’ comfort in our office, we recently performed a patient satisfaction survey. We are extremely proud of the positive results we received and will continue to work towards maintaining our high level of patient approval.
March 1-31, 2009
Number of surveys distributed: 217
Number of surveys returned: 210 (97%)
Number of surveys completed: 210 (97%)
 Download Survey Results
Question 1: Please indicate your level of satisfaction with the following items related to your appointment at the endoscopy unit.
|
Not at all satisfied |
Somewhat Disatisfied |
Neutral |
Somewhat satisfied |
Very satisfied |
Getting through to the endoscopy unit by phone. |
1 (1%) |
3 (2%) |
12 (6%) |
17 (9%) |
152 (82%) |
The time between your call to schedule an appointment and your appointment date. |
0 (0%) |
0 (0%) |
13 (6%) |
30 (15%) |
163 (79%) |
The manners of the person(s) who scheduled your appointment. |
0 (0%) |
0 (0%) |
3 (1%) |
20 (10%) |
183 (89%) |
Clarity of directions to the endoscopy unit and the time of your appointment. |
0 (0%) |
1 (1%) |
3 (2%) |
16 (8%) |
180 (90%) |
The information provided to you about how to prepare for your procedure. |
0 (0%) |
3 (1%) |
3 (1%) |
22 (11%) |
179 (86%) |
The professionalism and helpfulness of your reception. |
0 (0%) |
0 (0%) |
3 (1%) |
24 (11%) |
182 (87%) |
The ease of the registration and check-in process. |
0 (0%) |
1 (0%) |
1 (0%) |
21 (10%) |
183 (89%) |
Your wait time in the endoscopy unit. |
0 (0%) |
3 (1%) |
12 (6%) |
25 (12%) |
169 (81%) |
The comfort, cleanliness and amenities of the reception area. |
0 (0%) |
1 (0%) |
2 (1%) |
34 (16%) |
170 (82%) |
The extent to which staff respected your privacy. |
0 (0%) |
0 (0%) |
2 (1%) |
14 (7%) |
191 (92%) |
Question 2: Please rate the following items related to the delivery of your care.
|
Poor |
Somewhat poor |
Neutral |
Good |
Excellent |
The nurse’s listening skills. |
0 (0%) |
0 (0%) |
2 (1%) |
26 (13%) |
176 (86%) |
The physician’s explanation of the procedure. |
0 (0%) |
2 (1%) |
5 (2%) |
10 (5%) |
187 (92%) |
The physician’s personal manner (courtesy, respect, sensitivity, friendliness). |
0 (0%) |
1 (0%) |
1 (0%) |
6 (3%) |
202 (96%) |
The nursing staff’s personal manner (courtesy, respect, sensitivity, friendliness). |
00 (0%) |
0 (0%) |
0 (0%) |
13 (6%) |
197 (94%) |
Technical skills (thoroughness, carefulness, competence) of the physician/practioner. |
00 (0%) |
0 (0%) |
1 (0%) |
9 (4%) |
198 (95%) |
Technical skills (thoroughness, carefulness, competence) of the nursing staff. |
00 (0%) |
0 (0%) |
1 (0%) |
9 (4%) |
198 (95%) |
The discharge instructions that were provided to you. |
00 (0%) |
0 (0%) |
2 (1%) |
14 (7%) |
180 (92%) |
Question 3: Please indicate your level of comfort during and following the procedure.
|
Not at all Comfortable |
Uncomfortable |
Neutral |
Comfortable |
Very Comfortable |
Comfort level during the procedure. |
0 (0%) |
1 (0%) |
5 (2%) |
19 (9%) |
176 (88%) |
Question 4:
|
Yes |
No |
Did you have difficulty during your preparation for the procedure? |
24 (12%) |
181 (88%) |
If yes, did you have a contact person or a way to contact someone regarding that difficaulty? |
15 (75%) |
5 (25%) |
Question 5: Please indicate the extent to which you agree or disagree with each of the following statements.
|
Strongly Disagree |
Somewhat Disagree |
Neutral |
Somewhat Agree |
Strongly Agree |
My physician/provider spent adequate time with me. |
2 (1%) |
0 (0%) |
2 (1%) |
16 (8%) |
181 (90%) |
The service/care provider was valuable to improving my health. |
2 (1%) |
0 (0%) |
3 (2%) |
19 (10%) |
168 (88%) |
The time that was given to me in the endoscopy unit to recover from the procedure was adequate. |
2 (1%) |
0 (0%) |
0 (0%) |
17 (8%) |
182 (91%) |
I received my results in a timely manner. |
2 (1%) |
0 (0%) |
0 (0%) |
7 (4%) |
176 (95%) |
My results were explained to me and I understood them. |
2 (1%) |
0 (0%) |
0 (0%) |
8 (4%) |
176 (95%) |
I would return to see this physician for further care. |
2 (1%) |
0 (0%) |
1 (0%) |
6 (3%) |
194 (96%) |
I would recommend this endoscopy unit to family and friends. |
2 (1%) |
0 (0%) |
2 (1%) |
3 (1%) |
195 (97%) |
If you would like to download our survey results, Click Here
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